HD 18" 13X4 Lace Frontal
Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do NOT accept refunds for length, pattern, or color. All refunds have a 15% restocking fee. Shipping fees are none refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Meaning, all original tags must still be on the product. The hair can not be colored, styled, or cut in anyway.(including lace)
Discounted/Sale items are final sale! Additional non-returnable items: - Gift cards - Downloadable software products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Extensions/products with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 14 days after delivery
All shippable products are shipped within 2-3 business days after purchase. *Please note there may be delays with shipping carriers due to Covid. We ship all orders via USPS and include tracking info. All sale items have extended shipping times and can take up to 7-10 business days for shipping. Please view product pages for exact processing times. Please note we only ship to verified billing addressees. We do not ship to different shipping addresses than the verified billing address.
Any orders that are unable to be delivered due to the wrong address or you fail to pick up the order will require the customer to pay additional shipping fees to have the products resent.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.